|
Quality assurance: Andalex Telelanguage has become one of the largest and most recognized names in the foreign language industry. Our success has come by providing the most effective means of delivering the best quality interpretation services for our clients. Currently, we contract with hundreds of interpreters and translators, most of whom are certified by various certification agencies. All of our interpreters and translators must meet rigorous standards of professionalism and technical competence before we give them assignments. Andalex Telelanguage Services demonstrates its commitment to quality through active recruitment, screening, and training of interpreters and translators as we grow and expand.
As our customer, you are able to view feedback from each interpreter, duration of each appointment, and interpreters' qualifications and experience. Thus, you have greater control over services that you are receiving by having 24-hour online access to information about each appointment and interpreter.
Interpreter quality assurance: We have developed a comprehensive testing, screening, and orientation process to ensure the quality of interpretation services rendered by our interpreters. Starting with the screening test, and the initial interview, through contracting and orientation, we do everything possible to ensure that our interpreters are highly skilled professionals with extensive terminology knowledge of our customer industries. We customize interpreter training for each of our customers.
We have interpreters who specialize in the fields of medicine, law, technology, business, and many others. Because of our experience in providing interpreter services for many national and international companies, we have developed extensive ethical and professional standards, including confidentiality and neutrality, which all of our interpreters are required to follow.
|